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Guide · money controls

Discount, void, refund — sab record pe, koi chori-chhipe nahi.

Restaurant money doesn't leak at the settle — it leaks in the exceptions: the quiet discount, the dish that came off the bill after the kitchen cooked it, the refund nobody remembers. The register gives staff all three keys, and puts a name, a reason and a record on every press.

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The walkthrough

Teen money keys, teen alag rules.

1

Discount — quick keys, on the whole check

Press Discount on the cart. Quick keys give 5, 10, 15 or 20 percent in one tap, or type a flat rupee amount. The register is precise about what this is: it comes off what the guest pays on this check — it is not a comp, and nothing is written off the kitchen's cost. Managers and cashiers apply it directly; on a captain's phone the same key asks a manager to type their PIN right there, and the approval carries the manager's name.

The EasyKOT discount sheet on a check: quick keys for 5, 10, 15 and 20 percent, a flat amount field, and the note that it comes off what the guest pays — not a comp

Step 1 — percent quick keys or a flat amount, on the whole check.

2

Void a fired dish — a reason, and a signature

A dish the kitchen already cooked doesn't just vanish. Voiding a fired line asks for the reason — customer changed their mind, kitchen cannot make it, rung on the wrong table, wrong item rung — and a manager or owner signs it with their PIN. The register's own words on the screen: voiding writes the food off, the store eats the cost, and the reason you pick is what the write-off report shows. The voided line stays visible on the check, struck through, until somebody tells the kitchen.

The void dialog for a fired dish: four reasons — customer changed their mind, kitchen cannot make it, rung on the wrong table, wrong item rung — above a manager PIN prompt

Step 2 — cooked food comes off the bill with a reason and a manager's PIN, or not at all.

3

Refund a settled bill — re-type the amount to mean it

Refunds live on the Orders screen: open the settled order and press Refund. The register asks you to type the exact refund amount back at it — a deliberate speed bump, because money leaving the till should never be one accidental tap — and then takes a PIN, every time, even from an owner. The refund lands in the ledger against the original bill, and it works with the internet down.

The refund dialog on a settled order: 'Refund this order? Type the amount to continue' with the amount field and the PIN prompt that follows

Step 3 — re-type the amount, sign with a PIN. Money out is never one tap.

Who holds which key is the roles system doing its job — the staff PINs & roles guide has the full table of who acts alone and who needs a manager beside them.

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Money-key questions

Straight answers.

Can I discount a single dish instead of the whole check?
Not today — the discount applies to the check as a whole, as a percent or a flat amount. In practice that covers the real cases: the regular who always gets 10%, the delayed order you make right. A per-line price change is a menu decision, and that lives in the dashboard.
Complimentary (comp) dish de sakte hain kya?
There is no comp key yet — honestly. Today you either discount the check (the guest pays less, the kitchen's cost is not written off) or void the dish with a reason (the store eats it). A true comp — served free and tracked as marketing — is on the roadmap, and until it ships the register won't pretend.
Why does voiding cooked food need a manager?
Because that's where leakage lives. A dish that was fired got cooked; if it comes off the bill, an owner needs to know why and who allowed it. The cashier can still reduce a quantity the guest genuinely returned — but removing a cooked plate entirely is a signed write-off with a reason, and the write-off report shows every one.
Can I refund part of a bill?
The register refunds the full remaining amount of a settled bill — you confirm it by typing that exact figure. There is no partial-refund field on the till today. For a smaller adjustment, the honest tools are the discount before settling, or settling short and recording the gap as a discount.
Does a reprinted bill look like the original?
Deliberately not. Every reprint keeps the original invoice number and date but carries a loud DUPLICATE — COPY 2 banner above the item lines, and the reprint itself is logged with who asked for it. A second slip can never quietly become a second bill. Reprint lives in three places: the settled order's detail, the cart's Bill key after settle, and Settings' 'Reprint last receipt'.
Do these controls work when the internet is down?
All of them. Discounts, voids, refunds and reprints write to the till's own ledger first and sync when the connection returns — the audit trail doesn't take the night off with the router.
Next

The rest of the money path.

Settling & payments

Change math, short payments, part pay — what happens at the moment money actually moves.

See the settle guide →

Staff PINs & roles

The role table behind every approval prompt on this page.

Set up staff →

Closing the day

Write-offs at scale: the never-paid bucket and the GST document register.

Close the day →

Every guide in this cluster is listed on the guides hub.

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3 mahine chalao, phir paisa lagao.

Three months free, full product, no card. Made in India, for the counter — built inside a running restaurant.

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